Terms and
Conditions.

OnDestination: the company that offers services in event organisation, audiovisual technique, DJ services and graphic design.

Client: any natural or legal person who enters into an agreement with OnDestination.

Services: all services offered by OnDestination, including packages (Basic, Premium, Deluxe), DJ services, audiovisual technique, light shows, special effects, graphic design, print, social media graphics, aftermovies and installation service.

Agreement: any written or digital arrangement between OnDestination and the client.

Materials: all equipment, designs, files and other resources used by or on behalf of OnDestination.

Partner service: any service performed wholly or partly by a third party and expressly designated as '(partner service)' in the quote, agreement or invoice.

These terms and conditions apply to all quotes, agreements and services of OnDestination.

Deviations are only valid if they have been agreed in writing.

The applicability of any terms and conditions of the client is expressly rejected.

Quotes from OnDestination are without obligation and valid for 14 days, unless stated otherwise.

All prices include VAT, unless stated otherwise. Travel costs are included for locations up to 100 kilometres one way from the OnDestination registered address, unless agreed otherwise in writing. For locations beyond this distance, OnDestination may charge additional travel costs. Any additional travel costs are clearly communicated in advance in the quote.

Packages have fixed compositions; extensions are possible at an additional charge.

Individual services, bespoke work and changes outside the package are invoiced separately.

Obvious errors or mistakes in quotes or other communications do not bind OnDestination.

OnDestination applies variable rates depending on date, location, demand and availability.

Surcharges may apply on public holidays, busy weekends and popular dates. In addition, travel times and location-specific circumstances may lead to adjusted rates.

All applicable rates and any surcharges are clearly communicated in advance and confirmed in the quote.

Once the client has agreed to the quote in writing, the rates for the date in question are definitively fixed and will not be changed, unless agreed otherwise in writing.

On entering into the agreement, the client owes a deposit of 30% of the total amount.

By way of derogation from article 5.1, partner services must be paid in full, that is 100%, in advance. Partner services are only definitively scheduled or purchased once full payment has been received.

The deposit or full advance payment must be paid within 7 days of the invoice date, unless stated otherwise on the invoice. An agreement only becomes final once the amount owed has been received.

In so far as it is not a partner service, the remaining amount must be paid in full no later than 7 days before the execution date, unless stated otherwise on the invoice.

If payment is not made, OnDestination has the right to suspend or cancel the execution, without being liable for any damage or costs.

In the event of late payment, the client owes statutory (commercial) interest as well as all reasonable (extra)judicial collection costs.

Payment must be made in the manner stated on the invoice.

Cancellation must be notified in writing.

In the event of cancellation, the following percentages of the full invoice amount apply:

• a)Up to 30 days before the event: free cancellation.
• b)29 to 14 days before the event: 25% owed.
• c)13 to 7 days before the event: 50% owed.
• d)6 days or less before the event: 100% owed.

Costs already incurred, such as design hours, material and production costs or purchased third-party services, are always charged in full.

Rescheduling the event is only possible with prior written consent from OnDestination. OnDestination is not obliged to agree to a rescheduling. Consent depends on, among other things, planning, availability of personnel, materials, locations and, in the case of partner services, the availability and conditions of the third party concerned. OnDestination is entitled to pass on to the client all additional costs associated with the rescheduling, including price differences, rebooking costs, additional travel or personnel costs and third-party costs. If OnDestination does not consent in writing to the rescheduling, or if rescheduling proves not to be possible in practice, the rescheduling request is treated as a cancellation to which article 6 applies.

Changes to the agreement must be requested in writing.

Additional work, changes outside the chosen package and last-minute changes (within 7 days before the event) may involve extra costs.

OnDestination is not obliged to accept requested changes.

OnDestination performs the services to the best of its insight and ability and in accordance with the applicable safety standards.

Setting up and dismantling installations is included, unless agreed otherwise.

The client is responsible for a safe, suitable and accessible location, including:

• a)sufficient and safe power points;
• b)clear access for transport and set-up;
• c)a stable, level and suitable surface;
• d)a safe working environment for personnel and materials;
• e)protection against weather conditions.

OnDestination may refuse to carry out work if the situation proves unsafe or unsuitable. Any delay or damage resulting from this is for the account of the client.

The client is liable for damage to OnDestination materials caused by guests, personnel or third parties present at the event.

All graphic designs and creative works of OnDestination are delivered as bespoke work.

On delivery, the client obtains a right of use to use the delivered design for its own purposes.

All copyrights and other intellectual property rights remain the property of OnDestination, unless agreed otherwise in writing.

As standard, a maximum of three (3) rounds of revisions are included; additional revisions are invoiced separately.

Files are supplied in common file formats appropriate to the assignment. Additional variants may be charged separately.

The client is responsible for errors in texts, images, logos and other input supplied by the client.

Force majeure means circumstances that prevent performance of the agreement and that cannot be attributed to OnDestination, including but not limited to: illness, extreme weather conditions, technical failures beyond OnDestination's control, government measures or failure of suppliers.

In the event of force majeure, OnDestination has the right to:

• a)reschedule the execution;
• b)suspend the agreement; or
• c)where necessary, deploy a qualified replacement DJ, technician or staff member.

The client may not independently hire replacements for work that falls under the agreement, unless OnDestination gives prior written consent.

In the event of force majeure, neither party owes the other any compensation.

OnDestination is liable solely for direct damage resulting from intent or gross negligence on the part of OnDestination, up to a maximum of the invoice amount of the service concerned.

OnDestination is in no event liable for:

• a)indirect damage, including consequential loss, lost profit, loss of turnover or reputational damage;
• b)damage caused by unsafe or unsuitable location conditions, surfaces or power supplies;
• c)delays or shortcomings of external suppliers that fall outside OnDestination's control;
• d)damage caused by guests, staff or third parties designated by the client;
• e)loss of or damage to property of the client or its guests;
• f)damage, delays, shortcomings, cancellations, failures, defects or other deficient performance by third parties who perform a partner service.

The client indemnifies OnDestination against claims from third parties arising from the use of the services.

For partner services, OnDestination acts solely as provider, intermediary and/or organisational link, unless expressly agreed otherwise in writing. The actual execution of the partner service is carried out by the third party concerned, who is itself responsible and liable for it. OnDestination is not liable for damage arising from acts or omissions of this third party, including errors, delays, cancellations, safety incidents, deficient execution, incorrect information or failure to honour agreements by this third party, unless there is intent or gross negligence on the part of OnDestination itself.

Complaints must be submitted in writing within 7 days of the service being performed.

OnDestination handles complaints carefully and within a reasonable period.

If the client is a consumer, the statutory right of withdrawal applies only in so far as the law permits.

The right of withdrawal does not apply to bespoke work, including:

• a)graphic design;
• b)personalised materials;
• c)services that take place on a specific date or period.

By agreeing to the contract, the consumer declares that they consent to immediate performance of the service and waive the right of cancellation, in so far as the law permits.

OnDestination processes personal data in accordance with the applicable privacy legislation.

The current privacy policy is available via the website or provided on request.

All agreements and disputes are governed exclusively by Dutch law.

This article applies to all sales via OnDestination Refurbished (ondestination.nl/refurbished). In the event of a conflict between this article and other articles in these terms and conditions, this article prevails in so far as it concerns web shop transactions.

OnDestination Refurbished offers second-hand and refurbished professional light and sound equipment. Products come from OnDestination's own professional use or are purchased on the second-hand market, and are checked and made ready for sale.

The condition of each product is stated in accordance with the condition scale described in article 16.3.

OnDestination uses the following fixed condition designations:

• New: Product is unused and in original or equivalent condition. Possibly without original packaging.
• Very good: Product shows minimal signs of use that do not affect operation. Fully functional.
• Good: Product shows visible signs of use such as small scratches or wear. Fully functional.
• Reasonable: Product shows clear signs of use. Fully functional, but cosmetic defects are present. Any particulars are noted in the product description.

The condition is described per product in the product description. The buyer is deemed to have taken note of the stated condition prior to purchase.

The VAT margin scheme as referred to in article 28b et seq. of the Dutch Turnover Tax Act 1968 applies to the products of OnDestination Refurbished.

Prices are stated including VAT. VAT is not specified separately on invoices. It is therefore not possible for business buyers to offset or reclaim the VAT.

By placing an order, the buyer declares that they are aware of and agree to the application of the margin scheme.

A purchase agreement is concluded at the moment OnDestination confirms the order in writing or by email.

OnDestination reserves the right to refuse an order or to request additional information, among other things in the event of doubt about the accuracy of order details or insufficient stock.

All stated prices include VAT, unless expressly indicated otherwise.

Payment must be made via the payment methods offered on the website. The available payment methods are shown when completing the order.

The order is only processed after receipt of full payment.

In the event of late payment, the buyer owes statutory interest and extrajudicial collection costs.

At checkout, the buyer chooses between shipping to a specified address within the Netherlands or collection at the OnDestination premises in Aalsmeer. Shipping and collection arrangements take place after confirmation of payment.

Shipping is carried out carefully packaged via a carrier. Any shipping costs are shown before completing the order. Collection at the premises in Aalsmeer is free and takes place by appointment.

The risk of loss or damage passes to the buyer at the moment of collection, or in the case of shipping at the moment of delivery. For consumers, the risk on shipping passes at the moment the consumer physically receives the product.

All products remain the property of OnDestination until the buyer has paid the full amount owed in full.

A consumer, being a natural person not acting in the exercise of a profession or business, has the right to dissolve the purchase agreement without giving reasons within 14 days of receiving or collecting the product.

The consumer notifies the intention to withdraw in writing via contact@ondestination.nl, stating the order number.

The product must be returned within 14 days of the withdrawal notice, either sent back or returned to the OnDestination premises in Aalsmeer, in the same state and condition as received, including all supplied accessories and documentation.

The costs of return are for the account of the buyer, unless agreed otherwise in writing.

OnDestination refunds the purchase amount within 14 days of receiving the returned product, provided the product is received in its original state. The refund is made via the original payment method.

The right of withdrawal does not apply to products that, after collection by the buyer, have been used in a way that goes beyond what is necessary to establish the nature, characteristics and operation of the product, and where the value has demonstrably decreased.

For buyers acting in the exercise of a profession or business (B2B), the right of withdrawal is expressly excluded.

OnDestination warrants that the delivered product meets the specifications and condition designation stated in the product description.

For consumers, the statutory conformity requirement applies. In the case of a defect that already existed at delivery, the consumer is entitled to repair, replacement or a refund in accordance with the applicable legislation.

For business buyers, a warranty period of 30 days after collection applies, solely for defects that existed at the moment of transfer and that do not arise from normal use, wear or external causes.

Complaints about conformity or condition must be reported in writing within 14 days of collection, stating the order number and a description of the defect. After this period the right to claim lapses.

Warranty does not apply to damage caused by improper use, own modifications, normal wear or external causes.

The liability of OnDestination for products sold via OnDestination Refurbished is limited to the purchase amount of the product concerned.

OnDestination is not liable for consequential loss, lost profit or indirect damage arising from the use of the products.

Complaints about orders or products must be submitted in writing via contact@ondestination.nl, stating the order number, within 14 days of collection of the product.

OnDestination handles complaints within 5 working days.

If a complaint is not resolved satisfactorily, the consumer may turn to a recognised out-of-court dispute resolution body. An overview of recognised bodies in the Netherlands is available via consumer-redress.ec.europa.eu/dispute-resolution-bodies.