Complaints

Not what you
expected.

We are genuinely sorry. Describe your complaint as clearly as possible so we can take it on personally and reach a good resolution.

Response within 2 working days Always personal contact Handled confidentially
Written confirmation You always receive an acknowledgement by email
Within 2 working days We aim to give a substantive response as soon as possible
Looking for a solution We only close once you are satisfied with the outcome
Prefer to get in touch directly?
01

What is your complaint about?

Choose the category that best fits your complaint.

Choose a category to continue.

02

Describe your complaint

The clearer you describe what went wrong, the faster we can act.

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03

Your booking

So we can find your file. You will find the booking number in your confirmation email.

04

Your details

So we can reach you personally with a response.

Your complaint is handled confidentially and carefully in line with our complaints policy. Your details are not shared with third parties. Read our privacy policy.